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European Commission Has Established The European Regulators Group For Postal Services (ERGP) - August 11, 2010
[Europa.]The European Commission has established today the European Regulators Group for Postal Services (ERGP). Strengthened cooperation among independent national regulatory authorities for the postal sector is becoming imperative in view of fully open postal markets. In this context, ERGP will serve as a body for reflection, discussion and advice to the Commission in the postal services field. It will facilitate consultation, coordination and cooperation between the independent national regulatory authorities in the Member States, and between those authorities and the Commission. ERGP is made up of the heads of the 27 national postal regulators and will be assisted by a secretariat providing the necessary administrative support to its work. With the objective of developing best regulatory principles, ERGP will become a key element of the single postal market and a driving force in ensuring that European citizens have access to high quality, customer oriented postal services. The inauguration meeting, which is expected to take place in the beginning of 2011, will see the adoption of the annual Work Programme of the EGRP and the election of its chair and vice-chair.
Royal Mail Blazes A Trail To The Future In Cloud Computing Alliance With Capgemini - August 10, 2010
[Post and Parcel.]Royal Mail Group (RMG) has signed a six-year IT contract with Capgemini UK plc (”Capgemini”), a subsidiary of Capgemini Group, in a move which aims to transform its business and consumer online services, help to reduce its annual website IT costs and support expansion and diversification into a wide range of new web-based business opportunities without the delays and expense of traditional IT.
The contract is for cloud computing, a technology breakthrough which enables IT-on-demand to be piped into an organisation as a ’smart utility’ on a money-saving pay-as-you-go basis. The new technology can be quickly and easily reconfigured to support RMG in launching new business ventures and bringing new services to market as quickly as possible. Areas seen as strong candidates for expansion and diversification at RMG include services for personal and small or medium business customers, and high-quality, innovative parcel delivery services to meet the needs of the UK’s boom in online shopping. The new technology will also empower RMG to keep pace with the emerging technologies and media being adopted by today’s consumers.
The key benefits of Capgemini’s solution for RMG are:
• enhanced flexibility and scalability, enabling specific services to expand or contract rapidly as levels of demand change
• the ability to integrate its products and services into third-party websites, for example, linking travel and leisure websites seamlessly to its foreign currency services
• the power to streamline and personalise many of its services, and capture and update customer profiles based on historic transactions
• the opportunity for smaller IT companies to link to the RMG ecosystem, encouraging innovation and competitiveness, based on open systems standards
New UPU Global Monitoring System Up And Running - August 10, 2010
[Press Release.]Twenty-one Posts started using the Universal Postal Union's new Global Monitoring System (GMS) this week to evaluate the quality of their letter-post service using state-of-the-art RFID technology. The GMS is a truly global system using affordable RFID technology that is accessible to every Post,from industrialized countries and developing ones.
From now until December 2009, in a first phase of the project, 530 independent panellists from 38 countries will send 24,000 test letters containing RFID tags through 45 postal facilities worldwide.
The data collected as the test letters pass through special gates will be transmitted to the UPU and used to help postal operators identify service failures and improve operational efficiency.
Posts participating in this first phase of the Global Monitoring System come from the following countries: Aruba, Chile, Greece, India, Korea (Rep), Malaysia, Mexico, Netherlands Antilles, Norway, Peru, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Switzerland, Togo, Tunisia, United Arab Emirates and Venezuela.
The UPU has been developing the Global Monitoring System over the past three years and has managed to secure affordable RFID technology for use by all member countries. Using an open standard, the RFID tags each cost an average of 0.30 US dollars. Other tags can be as expensive as 20 US dollars each.
Spain-based AIDA Centre is supplying the RFID technology, while Germany's Quotas is managing the panellists located worldwide. The Universal Postal Union collects the data through an information management system developed by its Postal Technology Centre in Berne.
Posts will use the Global Monitoring System to measure their service quality against established domestic standards. Improvements to a country’s domestic quality of ervice are expected to have positive repercussions on international mail as well.
"Improving quality worldwide is a top priority,” says UPU Director General Edouard Dayan. “No postal operator today can afford not to have a performance-measuring system in place to monitor the quality of its operations and service in order to improve efficiency, remain competitive and retain customers. And what’s good about the Global Monitoring System is that it is for all postal operators, not just those coming from industrialized countries."
The RFID technology being used for the GMS could eventually have other applications, such as tracking parcels and managing assets such as postal equipment.
The Global Monitoring System provides postal operators a sophisticated tool to help them bring real improvements to their operations and processes. Additional results obtained through the UPU's continuous testing programme, which measures the quality of international letter post service from end to end, will enable the UPU and its member countries to further improve quality.
More than 30 other countries are expected to join the GMS in the second phase of the project from 2010.
5000 Chilean Postal Workers On Indefinite Strike - August 9, 2010
[Uniglobal.]From midnight on August 6th, postal workers in Chile initiated an indefinite strike after the failure of collective bargaining with the company.
This was confirmed by Guillermo Flores, President of the National Union of the Chilean Postal Company (SINTECH), who also declared that a 92% of the 5 thousand workers throughout the country supported this mobilization.
Flores stated that SINTECH, together with the other three unions (two postal workers’ unions and union N0 1), joined to achieve unity of action, attempted to reach an agreement with the company during Thursday afternoon, but the latter “did not flexibilise its position”
Provisions have been made for a parade to be carried out on at noon on from the Alameda to Chile’s Post Office headquarters located in the Plaza de Armas, in the heart of Santiago downtown.
UPS Expands JNE Partnership In Indonesia - August 9, 2010
[Business Week.]United Parcel Service Inc. said Friday it expanded a partnership with an Indonesian company that will market, pick up and deliver UPS packages throughout the country.
UPS said it is expanding an alliance with PT Tiki Jalur Nugraha Eka Kurir, or JNE, an Indonesian company that currently handles pick up and delivery of UPS international express packages. It said JNE has more than 500 centers around the country. UPS has done business in Indonesia since 1988 and first partnered with JNE in 2000.
Indonesia is the fourth most populous country in the world, with about 240 million people. The country is an archipelago made up of thousands of islands.
Dutch Postal Rates Set After Legal Issues With Regulator - August 9, 2010
[Hellmail.]Dutch postal regulator OPTA (the Independent Post and Telecommunications Authority) remains at loggerheads with TNT over pricing levels for the universal service. The regulator said it had been seeking to establish actual costs of individual services within the universal postal service since June 2009 in order to properly evaluate any new pricing structure but has so far only received information from TNT on the total cost of the universal postal service.
According to the 2009 Postal Act, OPTA is required to set the starting price for the universal postal service, ensuring that the universal postal service remains available and accessible to consumers at uniform and affordable rates. OPTA then imposed penalties on TNT for not providing sufficienmr information, at which point TNT took the case to the Rotterdam District Court on July 1st this year. The judge ruled that OPTA lacked the power to penalise TNT and that TNT Post had fulfilled its obligations by providing total costs for the universal service.
Prices have now been announced, based on the total cost of providing the universal service but the regulator may yet appeal against the decision.
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